06-23-2022 06:32 AM
Hello,
to make a warranty claim i'm filling out the form at https://support.google.com/product-documentation/contact/nest_warranty?hl=en but when submitting i get error:
Refresh this page and try again. Sorry, there was a problem with the form.
tried everything like 10 times, other networks, browsers and devices but same issue everywhere.
please advise
Answered! Go to the Recommended Answer.
06-25-2022 09:55 AM
Hi Teddie,
after some searching i found this page: https://support.google.com/googlenest/gethelp
started chatting with a Google employee and he helped me in an excellent way, send me a packing slip and postal code to send my doorbell to Google for the warranty.
Was very satisfied with this kind of help
06-29-2022 09:23 AM
After much back and forth, it was determined that my doorbell was not operable so I was issued a replacement. I really appreciate everyone's help.
06-23-2022 06:43 AM
I'll send your post over to the Community Specialists to help.
Thanks for letting us know-
06-25-2022 09:45 AM
I am having the same problem with my Nest Doorbell. I am unable to submit. I have tried to refresh over 20 times and it still gives me the same reply.
06-25-2022 09:55 AM
Hi Teddie,
after some searching i found this page: https://support.google.com/googlenest/gethelp
started chatting with a Google employee and he helped me in an excellent way, send me a packing slip and postal code to send my doorbell to Google for the warranty.
Was very satisfied with this kind of help
06-25-2022 11:20 AM
Thank you, I will give it a try.
06-29-2022 09:23 AM
After much back and forth, it was determined that my doorbell was not operable so I was issued a replacement. I really appreciate everyone's help.
06-29-2022 09:30 AM
I am relieved to hear that you were able to get a replacement device! As this issue is resolved, ill go ahead and lock this thread. If you run into the same issue, I am afraid you'll need to start a new conversation.
Best regards,
Brad
06-29-2022 08:42 AM - edited 06-29-2022 08:44 AM