Reinstalling Nest Wired Camera

[TerryLM]

This device is connected to
another account
To continue with setup, it needs to be removed
from its previous account.

how do I do this?

[MplsCustomer]

@TerryLM 

It depend on the circumstances.

If you bought the camera used from another Google Nest customer, that customer has to remove the camera from their account in the Google Nest app or the Google Home app, depending on which indoor camera it is. If you had previously set this customer up on a different Google account, you will need to remove the camera from that account.

https://support.google.com/googlenest/answer/9293132?hl=en#zippy=

[janthadeus]

Hi folks,
 

Thanks for visiting the Community. Let’s check this out — were you able to contact the previous owner? If so, how did it go?
 

Thanks for your help, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hi TerryLM,

Checking back in should you still have further questions here. Let us know by replying to this thread.
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT