Remount doorbell prompt

[Clarkblanket]

My doorbell (battery) is installed, but it keeps prompting me to remount device to see live video. I have remounted doorbell several times, and no change.

[MplsCustomer]

@Clarkblanket 

We have the Nest Hello doorbells and so am not familiar with the "mount/remount" issues with the new doorbells and cameras. All I can suggest is looking at either of the videos in this Google Nest Help topic to make sure the doorbell is mounted correctly:

https://support.google.com/googlenest/answer/10732535?hl=en

Google Nest Help's unmounted troubleshooting topic is not of much help:

https://support.google.com/googlenest/answer/10971227?hl=en

[aatienza]

Hey Clarkblanket,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie