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Removing mounting bracket

Dzustee
Community Member

How can I remove the mounting bracket from the doorbell when the mounting bracket is NOT

image.jpg

installed on the wall? We inadvertently put the mounting bracket on the doorbell before we installed it. And now we cannot get the mounting bracket off the doorbell unit. Thanks!

2 REPLIES 2

scarlettleigh
Community Member

I did the same thing. It was intentional because I couldn't get the doorbell on the bracket when it was on the wall. I assumed with the remove key, it would easily come off.

 

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

 

Best Regards,

Brad.