Replacement Cable for Indoor Wired Nestcam 2nd Gen

[jwilliamsen]

I installed this camera at my Dad's empty house (out of state) as he is now in memory care with Altzheimers.  Burglars broke in and ripped the camera down from the wall and tore the cable in half.  I purchased it on August 7, 2023 on Amazon.  Is there any way to replace the cable?  The serial number is 2B301GZE90X8JK.  The good news is the camera notices allowed the police to come and catch one of them red-handed and the other within a few hours. I have some very interesting video from when they spotted the camera!   

Janet Williamsen

[EmersonB]

Hi jwilliamsen,

Thanks for reaching out here in the Community. It's good to know that they've been caught. No worries, we'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Regards,
Emerson

[EmersonB]

Hello jwilliamsen,

How’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Emerson

[jwilliamsen]

I did submit it the same day.  Will do another one.

[EmersonB]

Hello jwilliamsen,

Sorry for the confusion. We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, you know where to find us.

Thanks,

Emerson