Replacement Chime Connector

[HiZ]

Hi, where can I find a replacement Chime Connector which has unfortunately been discarded? I have a Nest Doorbell Wired. Thanks 

[Lance_L]

Hello HiZ,

Thanks for reaching out to the Community.

I'd be happy to take a look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[HiZ]

Hey, thanks for the reply. I’ve since chatted to support and it’s not possible to sort me out as my camera is out of warranty. No offer of any discount on a replacement either sadly. Really disappointed and will have to buy a whole new camera/doorbell. Is there anything you could suggest @Lance_L? Thanks 

[Lance_L]

Hey HiZ,

Thanks for the follow-up information. I’m sorry to hear that. Can you share the case ID from your interaction with the support team so I can check what happened?

Keep me posted.

Regards,

Lance

[HiZ]

Ah, sadly I didn't note down the case number as I assumed the transcript would come to my email - which it doesn't seem to have done.  I raised a new ticket but they were not able to share the ID of the original.  The new one is  9-6946000035741

[EdmondB]

Hello HiZ,
 

Thanks for the information. Please fill out this form so that we could closely look into your case. Let us know once you’re done. 

Best,
Edmond

[HiZ]

Done! Thank you. 

[EdmondB]

Hi there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Regards,
Edmond

[HiZ]

Thank you for helping me out. The doorbell is now installed and working! Cheers

[EmersonB]

Hey folks,

@HiZ, awesome! we're glad to know that it's working fine now. Let us know if you have additional questions or concerns. You may also start a new thread in case anything comes up with your Nest devices.

I appreciate the help, Lance and Edmond.

Thanks,

Emerson