Replacement Nest Cams with UV damaged cables

[q_w_e]

How do I go about contacting Google to have 2 of my Nest Cam Outdoor cameras with UV damaged cables replaced?

 

 

[chaconmorales · Accepted solution]

Hi q_w_e,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Outdoor Cameras and their power cables. But no need to worry, help is here.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Regards,

Mario

[q_w_e]

Hi Mario,

Thank you for getting back to me. I’ve filled out the form as requested. 

[chaconmorales]

Hi q_w_e,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Mario