11-23-2021 07:26 AM
Is it possible to obtain a factory back plate? One of the tabs broke during installation and is now only halfway secured.
11-23-2021 08:32 AM
Hi there,
I am sorry to hear that you are missing a backcplate! Which Camera are you requesting a backplate for? Once I have that information, I can send in a Replacement request for you.
Best Regards,
Brad.
11-23-2021 08:57 AM
Hi Brad, thanks for contacting me and the quick response. This model in question is the Google Nest Doorbell (wired). Appreciate any help you can provide with a replacement backplate!
12-17-2021 09:12 AM
Hey there,
Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 8-0879000032503
Please note: once I have submitted your replacement request, I will be locking this post.
Best Regards,
Brad.