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Replacement back plate

kylewillblack
Community Member

Is it possible to obtain a factory back plate? One of the tabs broke during installation and is now only halfway secured. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

I am sorry to hear that you are missing a backcplate! Which Camera are you requesting a backplate for? Once I have that information, I can send in a Replacement request for you.

 

Best Regards,

Brad.

Hi Brad, thanks for contacting me and the quick response. This model in question is the Google Nest Doorbell (wired). Appreciate any help you can provide with a replacement backplate!

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 8-0879000032503

 

Please note: once I have submitted your replacement request, I will be locking this post.

 

Best Regards,

Brad.