03-02-2022 10:58 AM
Hello Google Team,
I recently installed Hello Nest Doorbell and someone tried to remove the doorbell and in the process destroyed the backing metal plate. I currently have it secured using duck tape (which I dont think is very secure) How do I go about getting a replacement backing (to be clear the actual metal plate that you screw into the wall)
03-02-2022 11:12 AM
Hey there,
Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.
Best Regards,
Brad.