09-02-2021 12:38 PM
Is it possible to order a replacement wall plate for my Nest Cam IQ Outdoor? We recently built and moved into a new home and took our Nest products with us. We have found all of the parts except for our wall plate for the IQ Outdoor; without it we can't mount the camera at all. Is there a way we can get back up and running?
Answered! Go to the Recommended Answer.
10-27-2021 01:54 PM
For those of you finding this thread, I was able to obtain a new mounting plate by contacting Google support. They were great to work with and my issue was resolved. Thanks!
09-17-2021 11:39 PM
Hi BlockDaddy21,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. Here is your case number for reference: 6-5878000032112.
Much obliged,
Ai
10-27-2021 01:54 PM
For those of you finding this thread, I was able to obtain a new mounting plate by contacting Google support. They were great to work with and my issue was resolved. Thanks!