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Replacement wall plate for Nest Cam IQ Outdoor

BlockDaddy21
Community Member

Is it possible to order a replacement wall plate for my Nest Cam IQ Outdoor? We recently built and moved into a new home and took our Nest products with us. We have found all of the parts except for our wall plate for the IQ Outdoor; without it we can't mount the camera at all. Is there a way we can get back up and running?

 
Thanks!
1 ACCEPTED SOLUTION

BlockDaddy21
Community Member

For those of you finding this thread, I was able to obtain a new mounting plate by contacting Google support. They were great to work with and my issue was resolved. Thanks!

View solution in original post

2 REPLIES 2

ai
Community Specialist
Community Specialist

Hi ,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. Here is your case number for reference: 6-5878000032112.
Much obliged,
Ai

BlockDaddy21
Community Member

For those of you finding this thread, I was able to obtain a new mounting plate by contacting Google support. They were great to work with and my issue was resolved. Thanks!