Request for a Google Nest Trade-in Program

[Rotey]

I'd really like to see Google offer a trade-in program to incentivize current customers stick around and upgrade their Nest devices.

I own previous generation Nest/Home devices (doorbell cam, outdoor wired cam, 2 floodlights, 6 indoor cams, 3 thermostats, and a plethora of displays and speakers), but the competition like TP-Link Tapo/Kasa offers similar products with more/better features at a lower price point. They also have a more expansive ecosystem with sensors for heat/humidity, door/window, motion, leak detection, etc. Google's new 2K resolution capability is a long overdue step up, but others have been offering 4K for a while now. 

Recognize and reward our loyalty -- don't take it for granted especially with outdated and expensive hardware. 

[kcruzgonzalez]

Hello @Rotey,

Thank you for posting in the community. We appreciate you taking the time to share your perspective, and we absolutely recognize your long-term loyalty as a customer with such an extensive array of previous-generation Nest and Google Home devices.

I understand that you are looking for a trade-in program to make upgrading your hardware more accessible, especially when comparing the features and price points of our competition.

Your feedback regarding the need to recognize and reward loyalty, as well as the desire for competitive features like 4K resolution and a wider range of ecosystem sensors (heat/humidity, leak detection, etc.), is extremely valuable.

The best way to ensure your feedback is seen by the right people is to submit it directly through the Google Home app.

How to Submit Feedback

1. Open the Google Home app on your phone.
2. In the top right corner, tap on your profile picture or initial.
3. Select Help & feedback.
4. Tap Send feedback.

We constantly evaluate the market and customer needs, and hearing directly from loyal users like you is critical to shaping future offerings and improving our product lineups.

Regards,

Kevin