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Ring doorbell latency

PANL
Community Member

My Nest Hello works perfectly fine as a standard doorbell (with chime) and as a security tape for reviewing what happened.

Issue I have is a very substantial latency (up to 20 seconds) in notifications and as such it is no good as 1) a smart doorbell (people have often left before I can see who's there let alone speak to them) and 2) a security camera (burglars will have left with my laptop before I get a notification).

This is with paid Nest subscription, excellent wifi signal at wired Nest location, 100Mbps low latency fibre internet, both on iOS and Android (Samsung phone) device - I'm quite sure there's nothing my side I could improve.

I know this has been listed before with no decent feedback and nothing seems to have happened - come on Google you can do better!

 

9 REPLIES 9

EmersonB
Community Specialist
Community Specialist

Hello PANL,

 

Thanks for reaching out here in the Community. To confirm, what are the steps you've done so far? Try restarting your Nest Doorbell and your Wifi router. Looking forward to your response.

  

Regards,

Emerson

PANL
Community Member

Hi Emerson

Problem has been persistent ever since installing (and seems not unusual).

Have reset router, restarted Nest Doorbell, reinstalled Nest app - all this several times. I don't know how the data is getting from the doorbell to the phone, but I guess it travels several times around the world via different servers and the lag is somewhere in the Google system. As said earlier, seems I am not the only one.

Rgds, Peter

zoeuvre
Community Specialist
Community Specialist

Hello there,
 

I wanted to stop by and see how I could help.
 

Have you tried to check your mobile device settings? If not, try to see for the following below: 
 

  • Background app refresh is on.
  • Do Not Disturb is off.
  • Nest app and phone OS are up to date.

 

Let me know how it goes. 
 

Thanks for the help, Emerson. 

 

Best,

Zoe

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Regards,

Juni

PANL
Community Member

Hi Juni

Yes tried changing al those settings and keep all apps and iOS up to date.

It's been ongoing since the start and seems I am not the only one with this issue, likely a problem embedded in the design (hardware or datastructure).

Rgds, Peter

Juni
Community Specialist
Community Specialist

Hi PANL,

 

Got it. Could you try to connect your Nest Doorbell to another network and observe if it will make a difference?

 

I look forward to your response.

 

Regards,

Juni

PANL
Community Member

As I have only one network at home (which is a 100Mbps up/down low latency fibre connection giving very good signal strength at the Nest doorbell) I cannot change network unfortunately.

Did a quick timing - from opening home.nest.com to first video is 16 seconds. On my iphone it was 11 seconds so a bit better, but still not enough to act as security or smart doorbell.

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Thanks,

Juni