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Ring not charging

emgleich
Community Member

Hi, when we unplug our ring from charging but stops working completely? Any advice? Thanks in advance!

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

emgleich
Community Member

Hi Steve and Brad!!! 
yes we are still having issues unfortunately 😕

SteveT1
Community Specialist
Community Specialist

Hi emgleich,

 

Sorry to hear that. Are you using the Nest Doorbell (battery)? If so, when and where did you bought it?

 

If you are using a Ring doorbell, I'm afraid you are on the wrong forum.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

 

Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Appreciate the help @Brad. Just wanted to jump in to see if you have other questions and concerns. Feel free to let us know.

 

Thanks,
Steve