12-13-2021 02:53 PM - edited 12-13-2021 03:21 PM
Unsure if this is a bandwidth issue? But lately, whenever the Doorbell is rung, my nest hubs attempt to show the doorbell video on their screens and then all my wifi connectivity goes out (music being streamed stops playing on google speakers - sometimes the doorbell chime sounds and sometimes not, depending on when it goes out, my laptop is suddenly disconnected from wifi, nest hub then also shows disconnected screen and tried repeatedly to reconnect). After 5-10 minutes the internet goes back up. I want to be able to see the doorbell video after it's rung and obviously use the doorbell I purchased, but having the internet go out every time it's rung is disruptive and frustrating. Any ideas? I've already set the video quality to High (instead of Max). And it's fine recording events, it just goes down when it's rung.
Answered! Go to the Recommended Answer.
12-17-2021 03:00 PM
Wanted to share that this was an internet connection issue - increased MBPS and got a new modem/router and all is working well again
12-17-2021 03:00 PM
Wanted to share that this was an internet connection issue - increased MBPS and got a new modem/router and all is working well again
03-02-2022 09:09 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
03-02-2022 10:07 AM
Hey Brad, nope! All is good now. As I mentioned in the previous comment, I ended up increasing my speeds (I believe I had too many devices on the network for it to handle) and got a new modem and router and all is well now. Thanks for following up!
03-03-2022 09:03 AM
Hey Folks.
I am relieved to hear that the issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.