Second acct has live feed but can't see events

[Rachie284]

My husband and I share a household. My account has no issues pulling up both live feed and events, and it's also very simple for me to see the battery level on the cam. But for whatever reason, my husband's google account can only see live feed on the camera, but events won't load/playback and it does not display the battery percentage anywhere. Help!!!

[MrVacca]

Sorry to hear about that @Rachie284.

Just to confirm, you are both using Google Home? Make sure his is up to date and refreshed.  Then if it still is having the issue, remove his account and then re add it.  Hopefully that should fix it. 

[Rachie284]

Yes, we are both using Google home. We could never get the nest app to work. 

I tried deleting all of our "homes" and readded them, then readded him to the home. Nothing worked, so unfortunately returning our Cam. Part of the security for us was him being able to view events/see who is at the front door while he's away and the rest of the family is at home. 

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that it can be frustrating when a product or service doesn't work as expected, but I wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS