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Setting up battery nest/Google doorbell.

Elle
Community Member

Hi,  I’ve followed the installation instructions but for some reason my doorbell does not display a blue light, therefore my iphone can’t find it to add it on. Any ideas why this may be happening and how I can fix it please?

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert

Before it turns blue to tell you its ready to connect to the app during the setup, do you see the status light pulse white? Your doorbell should also play a tone when this happens.

Elle
Community Member

Hi David, yes I do and yes, the doorbell kind of chimes. Thanks for getting back to me. 

davidking
Gold Product Expert
Gold Product Expert

Do you have one of the new Nest Hello's that's setup and controlled in the Google Home app?

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for your assistance, davidking!

Eric_B
Community Specialist
Community Specialist

Hey Elle,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.