Setup Failure - Nest Doorbell (battery)

[Timlad]

Help! I have been in touch with (and been abruptly dropped from) Google support (ticket number: 1-8375000035454) and subsequently raised another support request via email on 30/12/23 but yet to receive a response.

I have three Nest Wifi speakers/points and two routers (one running as a point/part of mesh) multiple 3rd party smart plugs etc. 

I can not get the Nest Doorbell to successfully join my Google Home. I have done full network resets, product factory resets, device (phone/ipad) resets, modem & router resets, migrated to an entirely new Home instance and now I am consistently getting the following message at the end of set up:

“Something is wrong

We're having trouble loading data for your home.”

Can anyone advise as Google Nest Help don’t seem to be responding?

All iOS are up to date, Google Home App is up to date - I’m out of ideas.

Thanks

[EdmondB]

Hello Timlad, 

I understand you're having difficulties connecting your Nest Doorbell to the Google Home app. Let me help you out. First, could you please provide me with the status of the LED light on your Nest doorbell after performing a factory reset? Next, have you attempted to use a different phone to connect the doorbell? If not, please give that a try. Lastly, have you considered using a mobile hotspot instead of your home Wi-Fi network to connect the doorbell? Sometimes, this can help resolve connectivity issues.

I look forward to your response. 

Best,
Edmond

[Timlad]

Hi EdmondB

The LED goes from gold.yellow (solid) to white then powers down (after 12 - 15 secs) then pulsing blue when re powered.

I have tried multiple different devices - iPad, my wife’s phone etc. but all running off the same wifi network as the Google Home so I think the mobile hotspot do the next thing to try.  Will update once I have done that.

Thanks

[EdmondB]

Hi there, 

Thanks for the information. If you've got a Nest Hello Doorbell, that red light means it's in night vision mode. Have you tried resetting it to factory settings? I've got a link here that'll show you how to restart or factory reset your Nest cam or doorbell.

Let me know if that helps. 

Best,
Edmond