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“Setup code” too short. What do I do?

Frustratedmp
Community Member

I was able to set up and connect on the nest app but the app will not accept the setup code. Message is “too short”. The code is correct

6 REPLIES 6

Rubes
Gold Product Expert
Gold Product Expert

Just to confirm, how many characters is your set up code that you entered?

aatienza
Community Specialist
Community Specialist

Hey Frustratedmp,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

I appreciate the help, Rubes.

 

Thanks,

Archie

No I could return my answer to the person responding. Email not valid

Brad
Community Specialist
Community Specialist

@Frustratedmp

 

Could you please clarify what you mean? Also, have you made sure your password is long enough? Are you sure caps lock isn't on or anything like that?

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Jeran
Community Specialist
Community Specialist

Hey there Frustratedmp,

Did you have any more questions or need any additional help? 

Thank you,
Jeran