I understand this isn’t an ideal situation for you. This may not be the answer you’re looking for. Since this is part of the limited warranty, we can no longer process replacement for you. Check out this link for additional information. Let us know if you have other questions as I'll be locking the thread after 24 hours.
Thank you for filling out the form! You should be hearing from support very soon. They will assist you further with this. We'll go ahead and lock this thread after 24 hours, but it will remain open until then.