Smashed Lens

[griffter]

Hi, I’ve had my Nest Doorbell for a few months and it’s been great. Unfortunately, however I got home from work one evening recently and it was on the floor and the lens is smashed. How do I go about getting the lens replaced? Cheers 

[janthadeus]

Hi griffter,
 

I understand this isn’t an ideal situation for you. This may not be the answer you’re looking for. Since this is part of the limited warranty, we can no longer process replacement for you. Check out this link for additional information. Let us know if you have other questions as I'll be locking the thread after 24 hours.
 

Thanks,

JT

[griffter]

Correct, this is not an ideal scenario. The unit was locked into position, so it shouldn’t be able to come loose. If it is not something I am able to get replaced under warranty, how do I go about getting it repaired? 

[janthadeus]

Hey there,
 

While we don't have a repair center, we can try checking this with our team. Could you fill out this form and let me know once you're done?

Looking forward to your response.
 

Thanks,

JT

[griffter]

Hi JT. I have now completed the form and look forward to hearing back.

Thanks

[Brad]

@griffter

Thank you for filling out the form! You should be hearing from support very soon. They will assist you further with this. We'll go ahead and lock this thread after 24 hours, but it will remain open until then. 

Best regards,

Brad

[Jimmy_J]

isn't google a huge help?  ridiculous customer service.  get a different brand, friend.