Snapshot no video

[Dc777]

Please tell me I do not need a subscription to see live feed and video playback? This will be so frustrating knowing I spent all this money for just a doorbell?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Anonymous]

Yes, you need to subscribe to Nest Aware to see video playback. I'm having issues with it though. My free subscription ran out and I re-signed up and can't get videos to play back. 

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Jolant33]

Well I have Nest Aware and all am getting is a snap shot not the video feed. What’s going on? This never happened till Google took over, so many problems now. 

[Anonymous]

Make sure you are subscribed to Nest Aware. After you install your Nest Aware, you get 30 free days of video stream. After 30 days the free subscription ends and you have to actually subscribe to Nest Aware and pay monthly for the live feed. Hope this helps. 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.