Solid red light on nest camera

[Alnonymous]

Solid red light on nest camera. Tried unplugging and plugging back in. Got a bright blue light then darker blue then to pulsing blue then to red, flashing red, then solid red. Everything else appears normal except no flashing when someone is actively monitoring the camera.

[MplsCustomer]

@Alnonymous 

Per this Google Nest Help topic, a red LED light means the "LED isn't working properly. Contact Nest Support for help.":

https://support.google.com/googlenest/answer/9268073?hl=en&sjid=12358891265920255534-NA#zippy=%2Cgoo...

Since your Google Nest Outdoor Camera (like ours) is beyond the 1-year-warranty, maybe you're just stuck with a non-working LED status light.

[zoeuvre]

Hi Alnonymous, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: What type of Nest Camera do you have? When the issue started? What the devices were doing when the issue started? Also, was there any recent power outages, recent app settings changes or updates, environment where the device is installed? 

I'll look forward to your response. 

i appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi folks, 

@Alnonymous, I wanted to check and see if you managed to see the questions I asked. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe

[Alnonymous]

Outdoor nest cam. Using it indoors. Issue began about 2 months ago. Not caused by a power outage. No other cameras in the house are having the issue. No changes to the app.

[William1x]

I am having the exact same issue.  Though everything seems normal.  I do use it outdoors just started noticing it's red solid on my cams.  Not sure how long it's been like this but noticed recently.

[EmersonB]

Hello everyone,

@Alnonymous and @William1x, we appreciate your update. We would recommend you to restart your Nest Camera. In case you're still getting the same issue, you may reset it to the factory default and monitor its behavior. Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

[Alnonymous]

How do I "restart"? if restarting consists of unplugging and re-plugging, then I've already done this (as stated in the initial inquiry). The red light remains.

[EmersonB]

Hi Alnonymous,

Thanks for getting back to us. If restarting did not work you may try resetting it to the factory default. After that, you may re-add it to the app. Let us know your update here.

Regards,

Emerson

[EmersonB]

Hey there,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Best,
Emerson

[EmersonB]

Hello there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson