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Something went wrong NC023 when installing Nest doorbell

Tusken_guy
Community Member

Trying to install my nest doorbell after we had a network problem. 

 

I get the error NC023

Something went wrong.  The app is having trouble connecting to your camera.  Make sure you're close to it and that it's plugged into a power outlet. NC023

 

Screenshot_20220115_142415_com.nest.android.jpg

2 REPLIES 2

EmptyNester
Gold Product Expert
Gold Product Expert

I had the same problem and I know a number of people on this forum have reported this as well.  In my case when it was searching for the camera I hit the door-bell button and it instantly found it.

Make sure Bluetooth is turned ON on your phone.

Also, Do you have other nest products already installed?   For some reason the nest app likes to teach the new device the wifi password by letting it chat with another nest device already installed.  But for this to work they have to be within about ############ feet of each other.

Another thing is make sure you are on the newest version of the app.  

I hope some of these things help.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.