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Sounds not flagged in 24/7 history for Google Nest Camera Battery?

MplsCustomer
Bronze Product Expert
Bronze Product Expert

It seems that Sounds are not flagged in the 24/7 history for the new Google Nest Camera Battery (enabled because we have the Google Nest power cable).  With existing Google Nest cameras and doorbells, the 24/7 history timeline separately indicates whether there are People, Motion, and Sound events, and it color-codes each and visually indicates the type of event when you hover over the timeline, regardless of whether you've enabled notifications for Sound.  With the new Google Nest Camera Battery, it only shows one color rather than several when there are several events, and there is no visual clue indicating the type of event, and Sound events are never flagged (though they are recorded).

I noticed this last night when someone set off fireworks in the middle of the night.  Our existing Google Nest cameras flagged the Sound events in the 24/7 history, but this did not happen with our new (outside) Google Nest Camera Battery, and there seems to be no way to enable Sound events except for smoke and carbon monoxide alarms inside.

Am I missing something, or is this the case?

8 REPLIES 8

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. I found an article that goes over some of this information, and it seems this is the case and how things are. View the article here.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Jeff
Community Specialist
Community Specialist

Hi, MpIsCustomer.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

MplsCustomer
Bronze Product Expert
Bronze Product Expert

@Jeff 

There is nothing to get "sorted out". Sounds are simply NOT flagged in the 24/7 history for the new Google Nest Camera Battery when such history is enabled with Nest Aware and a power cable, UNLIKE existing Google Nest cameras and doorbells.

I was asking whether this was indeed missing functionality.

@Brady    responded with a link to a help page on video history that does not address the concern I raised.

Now you're asking whether I got it "sorted out". But no one at Google has addressed the missing functionality that I have observed and was reporting.

Jeff
Community Specialist
Community Specialist

Hey, MpIsCustomer.

As you can see in the help article below, the Nest Doorbell (battery) does not support sound detection, either with or without a Nest Aware subscription. In order to get that functionality from your doorbell, you would need to go with a wired model.

Take a look at the link here and you can compare what each model does both with or without a Nest Aware subscription: https://bit.ly/3DgDLhb

If you need anything else, let me know. Thanks.

MplsCustomer
Bronze Product Expert
Bronze Product Expert

@Jeff 

I reported the issue with sound alerts for the Google Nest Camera Battery, NOT for the Google Nest Doorbell Battery, but I see from the link you provided that the Google Nest Camera Battery ALSO does not support sound detection.  When I purchased the camera--for outdoor use--there was no wired Google Nest Camera available because Google had discontinued the Google Nest Outdoor Camera (wired) and was advertising the new Google Nest Camera Battery in its place.  As a result, for our newest Google Nest outdoor camera, we do NOT have sound detection, and we had no idea our NEW camera would have less functionality than our existing cameras.

Upon examining the website link that Jeff provided (https://support.google.com/googlenest/answer/9233159?co=GENIE.Platform%3DiOS#zippy=%2Cnest-cameras), our new Google Nest Camera Battery, UNLIKE our previous Google Nest Outdoor Cameras, lacks the following features with Nest Aware:

- Dog barking alerts
- Person speaking alerts
- Motion in Activity Zone

Not listed, but also lacking, are:

- Ability to schedule
- Enhance (zoom) capability when recording

In addition, as I noted in my initial post, People, Motion, and Sound events are not differentiated when viewing the 24/7 history timeline. There is no visual cue indicating the type of event.

Jeff
Community Specialist
Community Specialist

Hey, MplsCustomer.

I understand why you're frustrated with the difference in features. The battery models were released with the idea that they would provide a more simplified solution for users. I can pass your frustrations on to our teams and provide the feedback you've shared about feature parity between the camera models. You're also able to send in your own feedback through the Home app, and that feedback is received and reviewed by Google as well. While I understand you're frustrated, I do appreciate the feedback and so do our product teams.

Thanks.

MplsCustomer
Bronze Product Expert
Bronze Product Expert

@Jeff 

In late August and at the beginning of September 2021, Google discontinued its Google Nest Outdoor Camera ($199.99) and started offering a new Google Nest Camera Battery ($179.99 plus $39.99 for the 10-meter power cable so it can record 24/7 like the previous outdoor cameras, for a total of $219.98). When I purchased the new camera on Sept. 4, I had no idea that this new Google Nest camera would have reduced functionality, would not work with the Google Nest app, and would not be accessible at home.nest.com. Now I am finally finding out that it actually "would provide a more simplified solution for users" at a higher price.

Jeff
Community Specialist
Community Specialist

Hi, MplsCustomer.

While I can't answer to your preferences for app or desktop usage, I am able to help with functionality issues or questions. If you have any questions in regards to support, let me know.

Thanks