Still waiting on a refund/replacement on defective 2nd gen cam

[KellyandPeanut]

I asked for help 3 months ago and multiple of you lied and strung me along and are so evil you closed the forum questions and there is no way to reply or escalate it now-Which was supposed to have already happened.

When will I get a refund for defective gen 2 cam after returning?

K

 

KellyandPeanut

Community Member

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‎12-18-2023 10:56 AM

Tried to mount outside and fully charged battery died in 2 days. Charged again and would not connect again to wifi in same spot or inside 15 feet from the router. It never showed up in my device list consistently with the other 5 gen 1 7 year old cams.  I could never get it to reconnect or blink after charging again and had just missed me amazon return window because I had waited for a 3rd party mount and was waiting to install outside. I kept trying to trouble shoot and get help from CS and 20 times just end up back on that pull down help menu to nowhere. It tried to make me find the camera in my device list to return it but it never showed up correctly and at this point had already been deleted from my account and boxed up ready to return. I mailed it back to your corporate address and it was received a week ago. When will I get a refund? 

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Latest Update

Your item was delivered to the front desk, reception area, or mail room at 7:51 am on December 11, 2023 in MOUNTAIN VIEW, CA 94043.

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Get More Out of USPS Tracking:

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Delivered

Delivered, Front Desk/Reception/Mail Room

MOUNTAIN VIEW, CA 94043 

December 11, 2023, 7:51 am

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• Android

 

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• Nest Cam (battery)

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[KellyandPeanut]

On Tue, Mar 12, 2024 at 1:42 PM K C <#> wrote:

Where is my refund or replacement you bunch of liars?

KLC

On Sat, Feb 24, 2024 at 9:01 AM K C <#> wrote:

Hello?

On Sat, Feb 10, 2024, 6:47 PM Lynn York <#> wrote:

Any update on this? 

On Wed, Jan 31, 2024, 5:17 PM <#> wrote:

Hello Kelly,

Thanks for reaching out to the Google Nest Customer Care Team.

Thanks for the reply. I'll keep you posted once I get an answer from the Order Management team.

For your reference your case number is 6-7406000035964. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

Ricky

The Google Nest Customer Care Team

[KellyandPeanut]

 6-7406000035964.

[Ashepherdson]

Escalated to the higher ups for you, fingers crossed!!

[EdmondB · Accepted solution]

Hey @KellyandPeanut

Thank you for reaching out on the Community. I took a look and your previous forum post was closed due to 30 days of inactivity. This is standard for our community, but it looks like you were properly escalated to one of our Support Specialists and in contact via email. We are unable to offer further resolution directly on the Nest Community.

As mentioned over email, this is taking a bit longer than expected as the device was purchased from a third-party retailer and you shipped it to our corporate headquarters without a label generated by Google. 

Your case is still being looked into by the proper team, I went ahead and bumped it for a response. For updates, please continue to refer to the email correspondence and the case ID that you provided.

Thank you.
Edmond

[KellyandPeanut]

I didn't get an email response for like 3 weeks though.

[KellyandPeanut]

It shouldn't be closed after 30 days when its been going on since December and unresolved.