Stolen or damaged , no replacement

[Alenl]

My doorbell is stolen

A day later I found  it back under my parked car

with a broken lens .

i made a request for a replacement but they told me if you do not have video  history we can’t  help you.

Obviously  my doorbell take video only if someone rings , is otherwise illegal here , I have no aware subscription

After a few hours ( 3)  there is nothing more  to see back.

I asked my insurance, they will pay nothing and will not insure a new one .

Disappointed because many Google nest products here , working fine

Can someone  help me ?

thanks

[JillG]

Hi @Alenl 

Sorry to hear about that theft. Ugh.

If you already spoke to support and they told you no replacement then you might be out of luck. 

For the US and Canada there is a support page and info. You can see that here: What to do if your Nest cam or doorbell is stolen - Google Nest Help 

[Alenl]

Problem is there is no support in EU , nothing  .

a small damage , a few €  to repair , no way here , ( Netherlands )  200€ in de trash

greats

[Rusell]

Hi AlenI,

Thank you for posting in the community. I understand that someone attempted to steal your Nest doorbell and you found it back under your parked car with a broken lens. I understand your frustration with the denial of a replacement because of a lack of video history. I'm happy to help you!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address

 @JillG thank you for your input! 

Keep me posted.

Best regards,

Rusell.

[Alenl]

Thanks Russel , I filled the form , I have  even case number filled here by google support in Nl ,

but I couldn’t post it , not allowed…

Greats , thanks if you can help me and may be a lot of others people with the same problem