Stopped working

[Valerie407]

I've had my doorbell for a couple of weeks and it just stopped working. I reset the doorbell, a reset the router. I tried uninstalling and re installing, it won't connect.

[Valerie407]

Never mind, Evelyn in customer service helped me and it's working fine now. 🙂

[Tanquen]

What did you do to fix? Post quickly before thread is locked.

[Valerie407]

I had to push the reset button until it flashed yellow 3 times and then wait for the beep and let go.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Valerie407 · Accepted solution]

No, I don't need help, it's been fixed. Thanks!

[Brad]

Hey Folks.

I am relieved to hear that the issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.