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Community Member

I paid for a one year subscription with a credit card, but the google home app says my account has ended. No recordings are being saved. 


Platinum Product Expert
Platinum Product Expert

To get the best support with that I'd recommend that you contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select "Nest Aware", type a brief description of the issue, then click "Next".
  3. Click "Other", then click "Next step" until you see the contact options.
  4. Choose to get a call or call or chat with the team as available in your country.

Not applicable

I was told to purchase a google card and use the redeem code. So i purchased the card and the card failed. When i went to refund it google said my account wasn't eligible for a refund. So i had to go to the department store where i bought the card and get a refund and the refund took 3 weeks. This is all after google telling me to buy the card and use it to redeem the cide to pay for my subscription... Go figure.... Unfortunately I've had nothing but ongoing faults and issues for over a year and still don't have cameras that operate as advertised 

Community Specialist
Community Specialist

Hello Zacob9804, 


I’m sorry for the delay. Thanks for posting in our Community — let's get this sorted out.


Could you please tell me where you bought your Nest Aware subscription? Was it from the Nest Store or the Google Store? Or did you purchase it from the Play Store or one of our partners, such as ADT?


Keep me posted.


I appreciate the help, David_K.




Community Specialist
Community Specialist

Hey folks,


@Zacob9804, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.


Thanks for answering, David_K and Lance.




Community Specialist
Community Specialist

Hi Zacob9804,


Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.