Taking 4 days to charge Nest doorbell inside

[Racer76]

We were getting prompts to charge the doorbell every 3-4 weeks.  We do not have it wired, so we bring into our house to charge.  About a month ago it did not prompt us. It just went dead.  It takes 3-4 days to charge and loses the charge in a week.

[MplsCustomer]

@Racer76 

You could try contacting Google Nest Support to determine whether you need a warranty replacement, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Racer76]

Went through warranty checker... not in warranty.

[MplsCustomer]

@Racer76 

That's certainly disappointing. The battery doorbell has only been available since August 2021, so to hear your doorbell is already failing makes one wonder about the doorbell's design.

[EdmondB]

Hello Razer76,

It sounds like you're having trouble with the  battery on your Nest doorbell. I'm here to help you out! To make sure I can give you the best support, can you share the case ID that our support team gave you when you contacted them? That way, I can pull up your case and take a look into this for you.

Thanks for the help, @MplsCustomer.

I look forward to your response. 

Best,
Edmond

[Racer76]

There is no case ID... I went to warranty checker and not under warranty.

[EdmondB]

Hi there, 

Thanks for sharing that info! Have you tried factory resetting your Nest doorbell yet? Here is a link on how to restart or factory reset Nest camera or doorbell. 

Cheers,
Edmond