11-17-2021 06:13 AM
We have had our google nest indoor cam for about 2 years now and never had any problems with it until recently. The “talk and listen” just stopped working (on both my husband & mine iPhone & the back up phone we use for night time which is a Samsung galaxy). We have restarted our route countless times, removed the camera and installed it as new, unplugged it and plugged it back in but nothing seems to work. The little little on the camera blinks when we tap on the microphone icon but you can’t hear anything when we speak. Are we doing something wrong?
12-11-2021 12:46 PM
We have the same issue 😞
12-13-2021 04:51 PM
Same issue.
12-17-2021 11:00 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-17-2021 01:32 PM
I was told the camera is 13.5 months old and its out of warranty now. They said I had to buy another camera.
I let them know that would NEVER happen again, but thanks for the support.
12-17-2021 01:50 PM
Hi, no my issue hasn’t been addressed and still have the same issues.
01-05-2022 04:31 PM
my microphone also doesn't work to talk through - how about some kind of support? Don't need an apology
01-06-2022 08:43 AM
Hey folks,
I am sorry to hear that some of you are still having the same issue. This sounds like it could be a bug. Ill go ahead and report it for y'all. But I would suggest that you Factory Reset your devices if you haven't already. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
01-06-2022 08:45 AM
I have done this multiple times and still no luck with “talk and listen” feature. I just have a feeling it’s a way for us to get the new Nest Cameras they have out now..
01-19-2022 02:12 PM
Hi there,
I am sorry to hear that some of you are still having the same issue. I would recommend restarting and factory resetting your devices. I am also just checking in to see if you still need assistance with this issue, and to thank you all for your patience!
Please let me know if you need further assistance.
Best Regards,
Brad.
01-25-2022 01:02 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
01-19-2022 04:15 PM
Still having issues. When are you going to fix it? If it’s a bug like you said, then when are you going to provide a fix or patch to fix the problem? I talk to my daughter on camera when her moms not home. I’m able to give her Instructions if she’s doing something unsafe. If something happens to her, I will blame it on you.
01-19-2022 07:36 PM
I have to talk to an assistant as the cameras are at my business. Since the mike doesn't work I have been using FaceTime which actually works better but constantly disconnects. There is also a very long delay with Nest so you can at least talk to the person in real time with FaceTime
01-23-2022 02:02 PM
Yes, it is still an issue. When are you going to fix it????
01-24-2022 10:53 AM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad.
12-17-2021 11:19 AM
Thanks. The issue has not been resolved, though I did speak with tech support and they said there is nothing they can do.
12-27-2021 06:13 AM - edited 12-27-2021 06:14 AM
All of my cameras as well as the displays don't work for talk feature its all the products not just 1 I have new and old cameras and displays nothing works for the talk feature.
01-19-2022 04:16 PM
same here.my 2 outdoor cameras are not working as well.
01-02-2022 06:20 AM
Same here. All brand new cameras. Works on my Husband Samsung 20FE, but not my brand new Samsung 21 ultra
01-19-2022 06:36 PM
I'm here for the same issue. I have 5 indoor cameras and 2 of them I am not able to connect to and talk. I tried to "delete camera" and reinstall it but same result. What is the issue here? Thanks