Theft of Floodlight covered under replacement program?

[Ramalamading]

Looks like the only thing prevent someone from stealing the floodlight camera is a tiny detachable wire that can easily be clipped with scissors. 

Will Google replace a floodlight camera if it's stolen? I don't see it included on the theft replacement page. 

[MplsCustomer]

That seems a good question to ask Google support.  You're right, the floodlight camera is NOT listed on Google's theft replacement page here: https://support.google.com/googlenest/answer/9269698?hl=en.

[Ramalamading · Accepted solution]

I spoke with Google's customer support and they confirmed that the floodlight IS part of the theft replacement program.

[Jeff]

Hey, Ramalamading.

Thanks for coming back and letting us know that you found the answer to your issue. That always helps others who have the same issue and are looking for info. As we have our answer to your question here, I'm going to go ahead and close up the thread. If you have any other questions, please feel free to open up a new discussion.

Thanks.

[Ramalamading]

I just spoke with Google customer service (Lacy S) and she stated that the Floodlight camera is indeed covered, if it's stolen. She agreed that the online documentation is not up-to-date, but the rep assured me, after speaking with her team, that it's covered:

"Lacy S: Yes, you're correct. Even I thought it's only applicable for the Nest Camera(battery) initially, but I've checked this with our team and got confirmation that it covers the entire unit as the floodlight is hardwired with the Nest Camera(Battery)."