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Three free hours of event video history is available for the Nest Cam - Does not work

Kushal
Community Member

Hello, I purchased the Nest Doorbell (battery) and the Nest Cam (battery). Both have ended the free Nest Aware Trial. I noticed that I should still have the three free hours of event video history for both the cameras. However, I see this message when I try to check the events. 

"This event has expired, been deleted, or is unavailable." Some light to this is much appreciated!

Thanks in advance!

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Kushal 

Did the events you're trying to access occur within the last 3 hours?

On the Google Store and elsewhere, Google says "The Nest Doorbell (battery) includes 3-hour event video history." But in the fine print on Google Nest Help (https://support.google.com/googlenest/answer/9681538?hl=en) it says "This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past." To me, that doesn't sound like 3 hours of event history.  We have a Nest Aware Plus subscription and our Google Nest Camera Battery is plugged in all the time, so I can't tell from Google's statement whether, if you had one 60-second event in the last 3 hours, you'd have access to just a photo shot, or 60 seconds of video for the one event.  Either way, it's not 3 hours of events.

Pete_L
Community Member

Agreed - the 3 hours is the *last* 3 hours, so if an event happens at 3 o'clock it will disappear at 6.  It isn't a "bucket" that holds 3 hours of recordings.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie