Timeline is gone

[AMK]

When I go to my Nest page on my computer I see the live view outside, but normally if I click on the live view, I get previous videos of today and past days, like a timeline. Now I can't find anything. 

On my android phone, I do see like screenshots of happenings all day, but when I click on them nothing happens. 

Who knows what this is?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[AMK]

Yes I can't find my timeline on my computer. Only the live screen. There is no knob to fix it. I checked also my settings.

[Brad]

@AMK

Do you have an active Nest Aware subscription?

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.