Trying to move closer to your Nest Doorbell/Outdoor camera

[Andrei]

I have been trying for the last few days to just reactivate my cameras , as I have changed Wi Fi providers , I have tried factory reseting them, moving them closer to the phone and wi fi , I have also tried numerous times different options I am going crazy , why do the people working at google cant have their devices working properly and easily , really sometimes I feel like I am working for them troubleshooting their own device's somethings wrong with here BIG time I paid a good amount of money for these devices , just to have their software structure hit the bottom of the ocean just because I changed Wi Fi providers.

I will need information and help with this issue.

Regards,

Andrew

[MplsCustomer]

@Andrei 

Your frustration is shared by a lot of Google Nest customers.

Google Nest provides no easy way to update the SSID (network name) and password stored in its cameras. When we got a new router/model last year, we configured the router/modem with the same SSID and password as our old router/modem and our cameras reconnected just fine.

Google Nest even says "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before." (https://support.google.com/googlenest/answer/9223711#zippy=)

[Andrei]

I have done this just now , is still not working , is connected to the WiFi but I cannot add the device to Google home app due to having it removed and I have factory reseted a lot , what else shouled I do 

[MplsCustomer]

@Andrei 

As just another customer who doesn't know exactly what steps you've performed, I don't think I can advise you on what to try. I can't tell, for example, whether your factory resets were successful or whether some settings are still present on your cameras/doorbells/devices. I also can't tell whether it's just one device you can't re-add or all of them. In addition, there are unresolved issues with devices encountering "can't connect to assisting device" errors and similar errors that Google Nest has not solved, and these seem to be worse with the new cameras and doorbells (like your Google Nest Battery Doorbell) released starting in the fall of 2021.

I fully agree that too many customers are doing their own troubleshooting and debugging of expensive Google Nest products.

Maybe some other customers--or even Google Nest Support--have some suggestions they can make.  Or maybe you can try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) and hope you reach someone who is knowledgable.

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake