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Trying to setup nest cam again, says it needs to be removed from account but I already did it?

wharncliff1
Community Member

I had a nest cam wired and it was working fine, but I needed to move it to a new house so I removed it from the house I had in google home and created a new one. Then, when I tried to set it up on the new home it says that the nest cam is already setup and needs to be removed from the previous account, even though I already did that. What do I do now?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

wharncliff1
Community Member

I have managed to reset the camera but am now unable to add it to my existing home. Whenever I try to add the camera it says searching for assisting nest device and stays on that screen for hours until I give up.

 

For now I have set up two homes but it is annoying to have to swap between two homes to see different cameras. Do you have any guidance for this?

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS