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Two Nest Hello Doorbells no longer work - green light but no video

CarolN
Community Member

I purchased two Google Wired Video Doorbell approximately 2-3 years ago.  They never have worked properly. I had a service tech here last summer for $300 only to show me how to reset the cameras.  They worked for about 4 months then periodically and now not working at all. I am able to still see the green light indicating that it is getting some power but on one camera the blue circle is not displaying.  I have reset these cameras about 20 times already with no improvement. The service tech confirmed that my doorbell wire voltage is receiving at least 16V so the power in the wiring is ok.  It seems this is an ongoing problem with these doorbell cameras.  I already have an outdoor RING camera that works in all weather, the rechargeable battery lasts for months and provides great quality video. I am starting to think about switching to RING cameras if there isn't an easy fix to this ongoing problem. How about just letting me know how to keep the doorbell working (forget about the camera) so I don't have to replace it with a regular doorbell? Any help here is appreciated!!!

5 REPLIES 5

Kvenkat
Community Member

Did nest support have anything to say about this? Your product is out of warranty I assume. There are several threads here whichtalk about the nest doorbell breaking down in the beginning of the third year. It is just that. These products either have a flawed design or have been designed for planned obsolescence.

MplsCustomer
Bronze
Bronze

@CarolN 

We have 3 Google Nest Hello Doorbells that are online and streaming at all times, along with several cameras, supported by two Wi-Fi routers in bridge mode to extend the Wi-Fi signal of our main router throughout the house. The part about your case that makes me wonder is where you say your Nest Hellos "have never worked properly."

Is it possible that you are getting poor WiFi connection at the two doors where your Nest Hellos are installed? Do you know how the WiFi reception at those two locations compares to the reception at the location of your Ring camera?

You can use the Wi-Fi Scan feature on the free AirPort Utility app on your iPhone to compare the strength of the Wi-Fi signal at the three locations. The closer the RSSI value is to zero, (0), the better the signal strength. (For example, "-35 dBm" is better than "-65 dBm".)

SteveT1
Community Specialist
Community Specialist

Hi everyone,


I understand this has been a frustrating experience and sorry that you had to go through it. I’d like to make sure all sides are looked at so we can properly isolate what’s causing this.

 

A few questions — have you tried connecting your Nest Doorbell (wired) to a computer via USB or switching it to the working doorbell to test?  What happens when you press the doorbell button? Are you getting any message in the Nest app?

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve