Two cameras

[Pilot464]

Purchased second Nest outdoor camera now I do not have past video feed. Account says I need a subscription. All ready have the camera connected to my account. The first camera allows me to see the previous 30 days. Not the new camera. 
Thanks for your help. 

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Pilot464]

How exactly do you do a FACTORY reset ?

thanks

[Brad]

Hey there,

So sorry this is late! I am now just seeing this last comment. You can learn how to Factory Reset your Camera here. Please let me know if you need further assistance!

Best Regards,

Brad.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS