Unable to add due to another account

[Njarme]

I bought two IQ outdoor cameras, performed a factory reset, but it says it's still on another account. The person I bought them from claims that they removed them from their account.

[MplsCustomer]

@Njarme

The previous owner needs to have removed them from their Google account in the Google Nest app while still connected to their Wi-Fi network. You should NOT get the message you're getting if they had done so.

Google Nest's only advice is this:

"If you bought this camera new or can’t get the previous owner to remove the camera from their account, return it to the seller for a refund or exchange it for another. Let the seller know that your product is already connected to someone else’s account and it can’t be set up."

https://support.google.com/googlenest/answer/9249728?hl=en

You could try the deactivation steps described by Community Specialist janthadeus in this thread; I don't know if it works:

https://www.googlenestcommunity.com/t5/Apps-Account/New-wifi-network-cannot-remove-cameras-and-doorb...

[Njarme]

Thank you!

[EmersonB]

Hi folks,

@Njarme how's it going with your Nest cameras? Were you able to add it to your Nest app? I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer.

Best,
Emerson

[EmersonB]

Hello Njarme,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[EmersonB]

Hey Njarme,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson