06-16-2022 07:13 AM
Unable to answer doorbell
some one rings doorbell then you try to connect to NEST Hello the IOS app gives you the little blue spinning circle of DEATH and you CANNOT connect to your doorbell.
YES I have done several reboots
YES I have removed my nest apps and reinstalled them
YES I have REBOOTED router and network connection
Any help would be appreciated
06-21-2022 10:02 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance? I know that an iOS update has gone out as of the 14th, and rolling out still to users. Check and make sure that your app is updated as this issue was supposed to be fixed. Restart your device after you update the app.
Best regards,
Brad
06-21-2022 01:40 PM
I have done all iOS updates I have done all app updates everything I have is up-to-date the problem still exist I have reset everything several times To include all of the nest devices that I have been reset also
06-21-2022 02:22 PM
06-24-2022 02:50 PM
Hey Pilot464,
Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
06-26-2022 05:11 PM
Hi there,
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Regards,
Steve