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Unable to play back event video

Mrsattitude911
Community Member

I realized about a month ago that I was unable to playback event video history. 
I’ve made sure my subscription was current

All updates current

Updated and restarted phone

Removed and reinstalled cameras to try and start over. 
Still nothing!

4 REPLIES 4

Governale
Community Member

I’ve been having same issue and have seen others post about it. Anyone figure this out? Might as well not be paying for service. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your devices? Not just the phone, but also the camera? Removing and Reinstalling is generally not the same process.

  • Check the internet connection to your devices to make sure it is working so it can record and save the video for playback.

Please let me know if you need further assistance. 

Best Regards,

Brad. 

Eric_B
Community Specialist
Community Specialist

Hey Mrsattitude911,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Eric_B
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric