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Unable to show Google Camera on Shield tv

Home111
Community Member

I'm Unable to show Google Camera on shield tv

IMG20230406134604.jpg

1 Recommended Answer

Home111
Community Member

I already did before I sent the previous message 😔

View Recommended Answer in original post

9 REPLIES 9

Juni
Community Specialist
Community Specialist

Hi Home111,

 

Thanks for reaching out — let’s see what's going on. A few questions: What Nest camera are you trying to view? Has this worked before? Also, are you able to view your Nest camera using the app?

 

I look forward to your response. 

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Home111
Community Member

Yes of course

The show command doesn't work, it brings up the cam interface but the image come back empty
I hope this is sufficient information. 
Looking forward for a solution
Kind regards

Juni
Community Specialist
Community Specialist

Hi Home111,

 

Thanks for the additional information you shared and sorry for the delay. Please fill up this form with all the needed information, then let me know once done.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

Home111
Community Member

Problem still there, no improvement so far

Juni
Community Specialist
Community Specialist

Hi Home111,

 

Understood. To move on to the next phase, kindly complete the form. 

 

Regards,

Juni

Home111
Community Member

I already did before I sent the previous message 😔

Juni
Community Specialist
Community Specialist

Hi Home111,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

 

Thanks,

Juni