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Various error codes - Camera cant be added

yarright
Community Member

Hello! 

I have 2 indoor cameras and one outdoor. One of the indoor cameras stopped working, and when I tried to re-add it I kept getting different error codes (C104, C220, C229 among others). A different one each time. I also connected straight to my computer. I know my Wifi is not the issue, I know my password. I've reset my modem and router, etc. The other cameras stay connected just fine.

Eventually I thought that since the camera was almost 4 years old, maybe it was just its time. I ordered a new one.

Today I tried adding the new one and the same thing is happening. I'm afraid that if I remove my two working cameras from the account and retry adding them all, that those two will no longer connect either. What am i missing? what else can I do?

 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
James