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Video Preview in notifications via Home app not showing after upgrade to Android 12

stian01
Community Member

After I upgraded my phone to Android 12 a few weeks ago, the Video Preview in the notifications from the Home app are now gone. I only receive textual notifications, and then have to go through the time consuming effort of going into the app.

Everything worked before I upgraded to Android 12, and it's pretty annoying as it's probably my most used feature after setting everything up. I have 2x Google Nest Cam IQ and a Google Doorbell (Battery).

Is there any solution out there, or do I just have to wait patiently for an update of the Home app? Would be nice to get an ETA on that update as well...

84 REPLIES 84

Macko
Community Member

I also have the same issue (Samsung Note10 plus) along with not being able to see the small previews within the home app itself. I just get a grey preview screen with an "i" in the centre. Tried restarting phone and uninstalling / reinstalled app, still no change. 

stian01
Community Member

I have the regular Note 10 myself, so probably got the same Android 12 update a few weeks ago.

SamGray
Community Member

Same here.. I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.

Walton_Nick
Community Member

Definitely a Android 12 / Samsung issue as mine was fine until upgrade.  Do we need to report it as a "Bug/undocumented feature change"?  Where would we do that?

Yeah, even Samsung on Android 11.. I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.

stian01
Community Member

I can share an update to this, as I experience the same as @Macko does.

I can see in the Home app that all the events don't have thumbnails either. All the events in the history log only has a grey background with an exclamation mark in the middle. Maybe there is a connection there, and that the previews aren't passed from the event in the app as it's somehow broken in the app? I've tried to uninstall and reinstall the Home app, but still no change.

Please help

SamGray
Community Member

I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.

SamGray, What mobile device are you using?

Samsung Galaxy A51

An S22 Ultra

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply, and for the trouble you are running into. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

SamGray
Community Member

Hi Jake,

Are you able to help us get notifications and the previews working?

Still not working for me either. I thought this latest update would fix it since it introduced video preview on the lock screen (indicating a focus on the doorbell), but no dice on my Pixel 5. 

stian01
Community Member

I never got it to work on my Samsung Note 10 after upgrading to Android 12. That said, I recently got myself the Samsung S22 Ultra (with Android 12) and a new Samsung tablet with Android 12, and they both work as expected. Must be something that is wrong with either the Home app or Android 12 when upgrading to Android 12. Would've been interesting to do a fresh install of Android 12 on the Note 10, rather than an upgrade, but I don't have time for that I'm afraid.

Royn
Community Member

Hi Jake,

I'm having the same issue - please assist

Roy

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Have you tried using a different phone to isolate the issue? Is this issue constant or intermittent? Try to turn off and on the notification settings on the Google Home app. Also, reinstalling the app might help. Let us know how it goes.

 

Thanks,

Archie

Royn
Community Member

Tried all of the above - it didn't help

It's probably related to the android version

I'm on the latest software of galaxy s10

qapnguyen
Community Member

Yup, it's the recent Android 12 update.

Factory reset didn't work.

Brad
Community Specialist
Community Specialist

Hi all,

 

Sorry to hear you're still experiencing this, as I know I would feel quite frustrated if I was experiencing the same. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

AlexWhite
Community Member

Brad, any time you post on these forums it's always something unhelpful, or you chime in after 5 weeks (again with something pointless) when all options have been exhausted & users are at their wits end & have lost interest in posting.

We all know what the issue is, we all know who needs to resolve it, it certainly isn't going to get resolved by saying hey Google.

If you really do want to help (rather than boost your post count), you could get the developers to pull their finger out & read all the feedback detailed here or review the support cases. Rather than have us suffer speaking to the L1 support who really have no interest or scope beyond the script they're given to sort this out.

Brad
Community Specialist
Community Specialist

@AlexWhite

 

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. There is never anything personal with the way we manage the community, but I can understand your frustrations. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Ejmccoy
Community Member

I have had the same problem on a S21 ultra.  I can't get the previews to show up at all for some time and have already tried to reinstall,  check all my settings, etc.

Christy99x
Community Member

I have been in contact with Google and have had no resolution.....

Mine started working recently. Hope yours is fixed as well. 

Brad
Community Specialist
Community Specialist

Hi folks,

 

I wanted to check in and see if you are still having this issue. There has been an update that is rolling out to users, and I am wondering if you're still experiencing this. Please let me know.

 

Best regards,

Brad

Christy99x
Community Member

I continue to have the same issues.  I never had the battery saver turned on, so that could not help me.  I also see a notice in the Google Store that the Google Home app was supposed to have been updated, but I have not received the update, so I cannot verify if it will fix my issues.

Ejmccoy
Community Member

I have not yet gotten an update,  but I was able to turn off the power saving mode as others suggested and I could then see the previews. 

CCFort
Community Member

Still a problem.
When the battery saving feature is ON, the preview doesn't work.

Samsung S22  Android 12

I really hope that Google can fix this sooner than later.

Chuck48174
Community Member

Still having this problem.  Very frustrating.  Cannot see previews of the event in notifications like they used to show.  Wife has a different android phone and has the same.problems.

Brad
Community Specialist
Community Specialist

Hello again,

 

Thank you for letting me know that some of you are still experiencing this. In the meantime, please feel free to look over this article that will go over how to leave your feedback. The link can be found here.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

@Macko

 

Have you tried to restart your cameras and your Wi-Fi? Learn how to restart your camera here

 

Best regards,

Brad

Christy99x
Community Member

Yes. Restarted the modem several times as well as hard resets on the cameras and doorbell at the outset of this issue.

Brad
Community Specialist
Community Specialist

@Christy99x

 

Updates are still being rolled out to our users, so hopefully your app can update soon. In the meantime, you are welcome to reach out to a higher tier of support here for further assistance.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Christy99x
Community Member

Brad,

I cannot speak to anyone else, but I am STILL at a complete standstill with no resolution and no use of my cameras from notification previews to actual viewing of history within the app.

Macko
Community Member

Sorry but how can you close a thread when the issues haven't been resolved. Other than telling people to reinstall, reset or buy another phone has anyone actually escalated this to investigate what the issues could be and come up with a half decent resolution rather than an half arsed one?

Brad
Community Specialist
Community Specialist

@Macko

 

Sorry to hear you're still experiencing this. This thread isn't closed yet, as there is no activity that we must follow up with. Please share your feedback here.

 

Best regards,

Brad