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Video clips stopped and now only photo shows how do you get back video clips?

7T
Community Member
 
4 REPLIES 4

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. What type of Nest Cameras do you use? Also, are you subscribed to Nest Aware?

 

If it’s your first camera, you will get a trial Nest Aware subscription for a limited time. To view video saved in the cloud after the trial period has ended, purchase a Nest Aware subscription.

 

Regards,

Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

opaulette16
Community Member

Yes I want my photo and video from my

 

 Google photos

 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.