Video not available

[Bb1977]

I have a camera outside, that is only displaying "video history not available, check back later" almost 24 hours after recording. Displaying other events perfectly fine, its JUST that event recording. 

[GeremiG]

Hi @Bb1977!

Thank you for posting in the community. I'm sorry to hear that your camera outside is showing the message "video history not available, check back later" for a specific event recording, even almost 24 hours after it occurred, while other events are displaying perfectly fine. I'm happy to help you! 

To help me find the best solution, I'll need to ask you a few questions:

• What type of Nest camera do you have? Here is an article that will help you identify it: Technical specs for Nest cameras and doorbells.
• Are you signed into the Nest app or Google Home app? Is the app updated?
• Can you check the camera’s live feed?
• Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[Bb1977]

Everything else does just fine. Logged in through Google home, quite honestly I dont know which ones we have. We have 2 and a nest doorbell.  We have the basic monthly subscription. The next event was literally 45 minutes later displayed just fine, as well as everything after and since. 

[GeremiG]

Hi @Bb1977!

Thanks for the update.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,
Geremi