Video recordings disappear

[1EdM]

My video recordings disappear after 3 hours.  How can this be changed?  This is not useful in helping to protect my family or property.

[MplsCustomer]

@1EdM 

If you do not have a Nest Aware subscription, then you only have free access to event video history for the most recent 3 hours.

This Google Nest Help topic lists what you get with each subscription level for each camera:

https://support.google.com/googlenest/answer/9681538

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad