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Rmccran
Community Member

I bought my nest doorbell before google stepped in. I suspect google screwed up a good product but I’ve never seen anything that confirms or denies. My question is that I used to get video clips and I could go back and replay. All I get now is stills that are **bleep** hard to hone in on the subject. What happened? Where did videos go? Why is it that my history clearly shows a subject but I have to meticulously move the time line back and forth to see the subject?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

Rmccran
Community Member

1) yes I still need help

2) no troubleshooting as I haven’t found any suggestions to troubleshoot with 

3) restart the device. It’s a doorbell. 

GarrettDS
Community Specialist
Community Specialist

Hey there Rmccran, 
Sorry to hear that you're still having issues with this. 

 

There is a way to reset the device, and I would suggest reviewing this article as it may help you to reset the device. 


Please let us know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS