I bought my nest doorbell before google stepped in. I suspect google screwed up a good product but I’ve never seen anything that confirms or denies. My question is that I used to get video clips and I could go back and replay. All I get now is stills that are **bleep** hard to hone in on the subject. What happened? Where did videos go? Why is it that my history clearly shows a subject but I have to meticulously move the time line back and forth to see the subject?
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device?
Please let me know if you need further assistance.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,