Visitor announcements from different homes

[Maverick13]

Hello All. I recently purchased a second home and am in the process of setting my various Google smart products. My first home has a nest hello and a few google home minis. My second home has the new google nest doorbell and a home mini. When the doorbell is pressed at home one, I get the “Someone is at the front door” announcement at home 1 and home 2. However when I press the doorbell at home 2, home one does not get notified. Is there a setting that needs to be changed? Any advice is greatly appreciated. Thank you!

[MplsCustomer]

@Maverick13 

If your devices in your first home are set up in a Google Nest "home" or "structure" that is separate from the Google Nest "home" or "structure" for your second home, then, according to Google Nest, it should not be possible to get "Visitor announcements" on minis in both "homes" from a doorbell in one "home".

Google Nest says: "Make sure your doorbell is in the same home as your speaker or display. If it’s not, you won’t get visitor announcements." (https://support.google.com/googlenest/answer/7672451?visit_id=637970485953603969-2277718605&rd=1#zip...)

And they say this: "If you have multiple homes in the Home app, you’ll only receive a visitor announcement from the speaker or display in the home a visitor rings the bell for."

"For example, if someone rings the doorbell in your vacation home, you won’t receive a visitor announcement on the speaker in your primary residence."

"Regardless of which home your speaker or display is in, you can still get a notification on your phone when someone rings your doorbell."

https://support.google.com/googlenest/answer/10479296?hl=en

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Here is a great article that goes over the specifics of visitor announcements. It has some great information in it!

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad