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Watch Nest Video on Google TV

Timt4121
Community Member

Just purchased a 65" Google TV. Want to be able to stream Nest video from my security cams but unable to. Tried installing Nest app on TV but unable to login because of the transition of Nest to Google yada yada... All I know is I cannot login to the Nest Google TV app (but can everywhere else) thus unable to stream video.

Thoughts? 

13 REPLIES 13

jmorano
Community Member

Same issues with a Sony Android TV... seriously, and bought the new battery cameras, wont view in Nest App, or through a web browser.... colossal waste of money, steer clear.

Timt4121
Community Member

Sounds like we bought the same TV. After hours of attempts, finally got a hold of Google and their so called customer service is a joke. I was tossed around like a hot potato from one rep to another - no one could resolve the issue so they putted often citing "that's not my department".

 

Get it together Google before you lose another customer. 

jmorano
Community Member

This roll out of new cameras is just a train wreck..... the expectations were clear but the backend datacenter software is not primetime.  If these reviews lose sales for Google on these products then sorry, they should lose the revenue.  The Android TV issue should of been the canary in the coal mine for me, it never worked, and never accepted my credentials.  I use two factor, however you would of thought they would of updated the android TV app to prompt a trusted device to accept the connection.  All along they were retiring the app, and put ZERO effort to make it work, since their ultimate goal based on hidden and hard to find articles posted by dev management is to release something using Home app next year.  No dates, no timelines, not goal posts..... I work for a software company, and get confidentiality agreements and not exposing your internal development cycles.  However when you produce hardware with out the integration ALL Nest customers were expecting, is more than disappointing.

Timt4121
Community Member

@User123456problem remains. What are you going to do about it? 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. I would love to gather some additional information from ya'll.

  • Are most of you seeing this on the Android Google TV? If so, can I get a verification of the Model just to make sure I have the correct information?
  • What troubleshooting steps have you guys done besides what is stated here?
  • Is all of your folks firmware updated on all of your Google/Nest Devices?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Timt4121
Community Member

Sony X85J 65 Inch TV: 4K Ultra HD LED Smart Google TV with Native 120HZ Refresh Rate, Dolby Vision HDR, and Alexa Compatibility KD65X85J- 2021 Model

Timt4121
Community Member

Product is up to date. All possible end user troubleshooting steps taken. 

jmorano
Community Member

XBR-65A9G-A9G Latest Firmware 6.5066 with the most updated Nest Android app.  Doesn't work or ask my phone to approve the login.

ridderem
Community Member

I am experiencing  the same issue.  Unable to login to nest app on google tv.  All latest firmware and app versions.  Error message is “Please try again you entered an incorrect email address or password”

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am sorry to hear that many of you are still experiencing the same issue. I am afraid I do not have a fix or an ETA for a fix at this time. Thank you for your continued patience, and I hope to have an update soon. Please let me know if you need further assistance.

 

Best Regards,

Brad.

Timt4121
Community Member

Appreciate the reply but respectfully, "hope" is not an acceptable solution or response. I spent a lot of money on Google products to include the TV, security cameras and related cloud subscription. For your product not to work AS ADVERTISED is tantamount to false advertising. Again, the root cause is related to Google's acquisition of Nest and its failure to properly integrate both frameworks to achieve a seamless experience for Google customers.

 

Please escalate to your leadership team for timely resolution. 

ShaunStamford
Community Member

I have the same problem, I can not log into the Nest App on the Google Chromecast Google TV (The white dongle device that plugs into any tv with a hdmi connection. I have spoken to Nest support and they are unable to resolve. I am looking for support from the Google ChromeCast department.

All I require is for the Nest app to offer the option of logging in with ones google account.

Yeah, not very happy with Google.